As well as visiting the Practice or calling us, you can access many services online. You can update your details, order a repeat prescription or book, change or cancel an appointment.

Registering for online services is simple, just visit any Practice location with some photo ID.

You can also consult with your GP online 7 days a week, 24 hours per day using our eConsult option. If you do send an eConsult, please provide as much information as you can so that we can deal with the eConsult quickly.

We also use an SMS system called AccuRX to respond to queries. This is a two way messaging system that allows patients to send us photos of problems such as rashes, swellings etc.

You can manage your appointments at The Weardale Practice online via Systmonline – simply login via the link at the top of this page. You can also manager your appointments via your NHS app.

Alternativley you can call us on 01388 528 555 between 08:00 and 18:00. 

Do you need to see a Doctor?

Before you book an appointment, please remember that not all patients will need to see a doctor.

We have a team of healthcare professionals who support the GP team and our administration team will care navigate you to the right clinician. They may need to ask you some quite personal questions to determine who you need to see. They have all been through extensive training and are currently working through more care navigation training with the Admin Team Lead.

For a range of minor illnesses, ailments and non-urgent issues, our highly trained Advanced Nurse Practitioners (ANPs) will be able to help you. They can prescribe medicine, make treatment plans or refer you to other services.

For more information about the different health and social care services that are available, take a look at our Guide to Care Navigation.

Access

Please note; Wolsingham and St John’s Chapel surgeries do not have disabled access, so please book your appointment at Stanhope if you have accessibility needs.

Our phone lines are often very busy between 08:00 and 12:00, particularly on a Monday, so for routine appointments you may be best calling after 12:00. You can also submit an e-Consult for administrative queries such as a request for a fit note, medication query, or you can use this to submit a routine clinical consultation which will be reviewed by one of our clinical team.

If you are unable to attend or no longer need your scheduled appointment, please let us know as soon as possible so we can make it available to someone else. We are sending appointment reminders for HCA and Nurse appointments to try to reduce the volume of DNAs. 

To register for our online services you will need to fill out an application and bring it to any Practice location along with photo ID to register.

Patients are requested, where possible, to telephone before 11am if a home visit is required that day.

We would request that, apart from the genuinely housebound, all other patients attend the surgery rather than request a home visit because of the extra time home visiting takes. On average four to five patients can be seen in surgery in the time it takes to do a single house call. In addition, the care that can be offered due to the lack of adequate lighting, examination facilities and equipment means that you may not receive as good a service as the doctor may be able to offer if you came to the surgery.

Please note that the doctor may telephone you rather than visit you if this is medically appropriate. Ultimately it is the doctors right to decide whether or not a visit is appropriate for a particular set of circumstances.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

You will need to opt out of receiving text messages rather than opting in.

Please remember to update your contact details with us when you change address, telephone numbers and email address.